Question 1

How do I request a quote for auto body parts?

Accepted Answer

Simply click the 'Request a Quote' button on our homepage. Provide your VIN and a list of parts you need. Our experts will quickly source the best options and send you a detailed quote via email and WhatsApp.

Question 2

Can you source body parts for any vehicle?

Accepted Answer

Yes, CarAxis has an extensive global network. We specialize in sourcing parts for all major makes and models, including rare and luxury vehicles, commercial fleets, and vintage cars.

Question 3

Are the parts you supply genuine OEM?

Accepted Answer

We offer both genuine OEM (Original Equipment Manufacturer) parts and high-quality aftermarket alternatives. Every quote clearly specifies the brand and type of part so you can choose what fits your budget and needs.

Question 4

What is VIN-matching and why is it important?

Accepted Answer

The Vehicle Identification Number (VIN) is your car's unique fingerprint. We use it to verify the exact specifications of your vehicle, ensuring that every part we source is 100% compatible and fits perfectly the first time.

Question 5

Do you inspect auto body parts before shipping?

Accepted Answer

Absolutely. Every part undergoes a rigorous multi-point inspection at our quality control facility. We verify the part number, physical condition, and compatibility before dispatching it to you.

Question 6

Where do you ship auto body parts to?

Accepted Answer

We provide express priority shipping to over 30 countries worldwide, including the UAE, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar, and most of Europe and North America. We deliver directly to your doorstep or workshop.

Question 7

How long does auto parts delivery take?

Accepted Answer

In-stock items are typically dispatched within 24 hours. Depending on your location, express global delivery usually takes between 3 to 7 business days.

Question 8

How can I track my auto parts order?

Accepted Answer

Once your order is shipped, you will receive a tracking link. You can use our real-time tracking portal on our website to see exactly where your parts are, from our warehouse to your door.

Question 9

What is CarAxis's return policy for auto body parts?

Accepted Answer

We offer a 14-day return window for parts that are unused, in their original packaging, and were incorrectly supplied by us. Because we use VIN-matching, returns are extremely rare, but we are here to help if an issue arises.

Question 10

How can I contact CarAxis for help?

Accepted Answer

The fastest way to reach us is through our WhatsApp support line. You can also email our support team or use the contact form on our website for any inquiries regarding your orders.

Question 11

What car brands do you supply spare parts for?

Accepted Answer

CarAxis supplies spare parts for all major car brands including Toyota, Nissan, Mercedes-Benz, BMW, Hyundai, Kia, Honda, Ford, Chevrolet, Mitsubishi, Lexus, Land Rover, Porsche, Audi, Volkswagen, and 50+ more. Whether you drive a GCC-spec vehicle or an imported car, we can source the right part.

Question 12

Do you supply spare parts in Dubai, Sharjah, and Abu Dhabi?

Accepted Answer

Yes, we deliver auto spare parts across all UAE emirates including Dubai, Sharjah, Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. We also offer express delivery to Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar.

Question 13

Do you supply engine parts and mechanical spare parts, not just body parts?

Accepted Answer

Yes. While we specialize in auto body parts, CarAxis can also source mechanical spare parts including engine components, gearbox and transmission parts, suspension parts (shock absorbers, control arms), brake parts, AC compressors, electrical components, and more. Contact us with the part number or VIN and we'll find it.

Question 14

What is the difference between OEM, genuine, and aftermarket car parts?

Accepted Answer

Genuine OEM (Original Equipment Manufacturer) parts are made by the vehicle manufacturer and carry the brand logo — they are the highest quality but typically more expensive. Aftermarket parts are made by third-party manufacturers to match OEM specifications, they are generally more affordable and widely available. CarAxis supplies both, and every quote clearly labels the part type so you can choose based on your budget and requirements.

Question 15

Can I get a wholesale or bulk price on auto spare parts in UAE?

Accepted Answer

Absolutely. CarAxis works with workshops, fleets, dealerships, and insurance companies across the UAE and GCC. We offer competitive wholesale pricing and bulk discounts. Contact our sales team via WhatsApp or email to discuss your volume requirements.

Question 16

How do I find the right spare part using my VIN number?

Accepted Answer

Your 17-character VIN (Vehicle Identification Number) uniquely identifies your vehicle's make, model, year, engine type, and production spec. When you submit a quote request on CarAxis, simply provide your VIN and the parts you need. Our specialists use the VIN to look up the exact part number in manufacturer catalogs, ensuring 100% compatibility and eliminating the risk of ordering the wrong part.

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