Privacy Policy

At CarAxis, we respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name, last name, username or similar identifier.
• Contact Data: Includes email address and telephone numbers.
• Vehicle Data: Includes VIN (Vehicle Identification Number), car make, model, and year for parts matching.
• Financial Data: Includes payment card details (processed securely via Stripe).
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes IP address, login data, browser type and version, and location data.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer and process your orders.
• To match the correct parts to your vehicle using provided VIN numbers.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To enable you to track your delivery in real-time.
• To provide customer support via WhatsApp and other communication channels.
• To improve our website, products/services, marketing, and customer experiences.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

• All payment transactions are encrypted using SSL technology.
• We use industry-standard payment processors (Stripe) to ensure your financial data is never stored on our servers.
• Access to your personal data is limited to employees and partners who have a business 'need to know'.
• We have procedures to deal with any suspected personal data breach.

We may share your personal data with the parties set out below for the purposes set out in section 3:

• Logistics Partners: Aramex, DHL, and UPS for shipping and delivery.
• Payment Processors: Stripe for secure payment handling.
• Communication Tools: WhatsApp for real-time updates and support.
• Professional Advisers: Lawyers, bankers, auditors, and insurers.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.